1. Who we are

Miraye is a multilingual professional platform that connects coaches and other independent experts (“Professionals”) with clients (“Clients”).

Publisher : Miraye Solutions OÜ — Limited liability company in Estonia (OÜ) — Estonian trade register: 14717109 — VAT (EE) : EE102156920 — Address: Lõõtsa tn 8a, 11415 Tallinn, Estonia — Email : contact@miraye.com

2. Acceptance of Terms

By creating an account or using the platform, you accept these CGU without reservation. If you reject, do not use Miraye.

3. Accounts and eligibility

You must be of legal age and have the ability to contract. You are responsible for the confidentiality of your credentials. Professionals: you guarantee the accuracy of your profile (identity, diplomas, certifications). Miraye can perform identity checks and suspend/delete an account in case of abuse.

4. Role of Miraye

Miraye is an intermediary : we are neither party to contracts, nor employer of professionals. The services are provided by the professionals, under their full responsibility. Miraye offers no professional advice. The contents and opinions only bind their authors.

5. Reservations, payments & billing

Reservations in real time via the professionals' calendar. Payments processed securely by our provider Stripe. Miraye does not store card data. The applicable service fees and commissions are indicated before payment. Professionals are responsible for their fiscal and social obligations. Cancellation / refund: see the applicable policy displayed at the time of the reservation.

6. Obligations of professionals

Provide accurate and up-to-date information (profile, rates, conditions). Comply with local laws (consumer protection, taxation, professional practice, advertising). Honor appointments and deliver compliant service. Do not divert clients through fraudulent means. The client base remains confidential from other users. Ensure confidentiality of Client information.

7. Obligations of clients

Provide accurate information and respect booking conditions. Do not request services contrary to law or these Terms. Respect cancellation deadlines and arrival times for appointments.

8. Contents and opinions

You are responsible for content (texts, images, reviews, articles). Prohibited: unlawful, defamatory, hateful, violent, counterfeit, or privacy-violating content. License: you grant Miraye a worldwide, non-exclusive, royalty-free license to host, reproduce and display your content solely for platform operation. Reviews: must be honest and based on real experience. We may hide or remove abusive reviews.

9. Confidentiality & data

We process your data in accordance with our Privacy Policy (GDPR). Private communications are encrypted in transit. Payment information is processed by Stripe. Competent supervisory authority: Andmekaitse Inspektsioon (Estonia). Privacy policy.

10. Conduites interdites

Identity theft, fraud, mass data extraction, spam. Circumventing payment systems, fake bookings, incitement to illegal acts. Reverse engineering, load testing without agreement, or security breaches.

11. Intellectual property

Miraye, its logo, design and code are protected. Any unauthorized reproduction is prohibited. Professionals retain their rights to their content. They guarantee they have the necessary rights to publish it.

12. Moderation & withdrawal (DSA)

Reporting tool accessible via the Report button on each profile/content. Processing procedure: automatic acknowledgment of receipt, priority examination of manifestly unlawful content, possibility of suspension. You can contest a moderation decision via contact@miraye.com.

13. Recording and transcription of sessions

13.1. Video conference sessions
Sessions conducted online via our video conferencing platform may be recorded and/or transcribed at the request of the Professional or Client, in compliance with applicable regulations.

13.2. Prior consent
In accordance with GDPR (General Data Protection Regulation) and applicable national laws:

• Explicit consent of all present parties is mandatory before any audio, video recording or automatic transcription.
• This consent is collected at the time of booking via a specific checkbox: "I accept that this session may be recorded and/or automatically transcribed by the Professional, and that this data be stored securely in accordance with the privacy policy."
• The Professional must also verbally remind the Client at the beginning of the session that recording or transcription is enabled, and obtain oral confirmation.

13.3. Use and retention
Recordings and transcriptions are intended exclusively for:

• Allowing the Client and Professional to review exchanges and advice provided.
• Facilitating Client follow-up and progress.
• Constituting a record in case of dispute (proof of service provided).

This data is stored securely on Miraye servers or those of its technical providers (Daily.co for video conferencing) for a maximum period of 2 years from the end of the session, unless early deletion is requested by the Client or Professional.

13.4. User rights
In accordance with GDPR, you have the following rights regarding your recordings and transcriptions:

• Right of access : View and download your recordings and transcriptions from your "My Appointments" space.
• Right to rectification : Request correction of an erroneous transcription.
• Right to erasure : Permanently delete a recording or transcription at any time.
• Right to object : Refuse recording or transcription when booking (by unchecking the box).
• Right to portability : Retrieve your data in a usable format (e.g., text file for transcriptions).

To exercise these rights, contact us at contact@miraye.com.

13.5. Security and confidentiality
Miraye implements all appropriate technical and organizational measures to ensure the security and confidentiality of your recordings and transcriptions (communication encryption, restricted access, secure hosting, regular audits).

13.6. Professional's responsibility
The Professional undertakes to:

• Use recordings and transcriptions only within the framework of their professional relationship with the Client.
• Not disseminate, publish or transmit this data to third parties without the written consent of the Client.
• Respect professional secrecy and confidentiality of exchanges.

Any breach of these obligations exposes the Professional to sanctions (account suspension, legal action) and engages their personal liability.

13.7. Transfer outside EU
Some technical providers (e.g., Daily.co) may be located outside the European Union. In this case, appropriate safeguards are in place (EU Standard Contractual Clauses, Privacy Shield certification, etc.) to ensure a level of protection equivalent to GDPR.

13.8. Withdrawal of consent
You may withdraw your consent at any time, without justification. Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal. To withdraw your consent, contact contact@miraye.com.

13. Responsability & guarantees

The platform is provided "as is". We do not guarantee the complete absence of errors. Miraye is not responsible for services provided by Professionals or decisions made by Clients. To the extent permitted by law, our overall liability is capped at the amounts of fees received by Miraye for your use of services over the last 12 months.

14. Right of withdrawal (UE)

Service provision: if execution occurs before the expiration of the legal period, the Client acknowledges requesting immediate execution and may waive their right of withdrawal according to applicable law. Digital content provided immediately (ebooks, downloads): no right of withdrawal after download, in accordance with EU law. Professionals must properly inform consumers (pre-contractual documents, forms, legal information).

15. Termination

You can delete your account at any time from settings. Miraye may suspend or terminate an account in case of Terms violation or abusive use.

16. Applicable law & disputes

These Terms are subject to Estonian law. In case of dispute and failing an amicable agreement, jurisdiction of Estonian courts (Tallinn), subject to mandatory provisions applicable to EU consumers. EU consumers can use an alternative dispute resolution body and the European Online Dispute Resolution platform (ODR).

17. Modifications of the CGU

We may modify these Terms. In case of substantial change, we will inform you. Continued use constitutes acceptance.